Terms of service
TERMS OF SERVICE
Effective Date: September 10, 2026
Welcome to KOQIX. By accessing our website or purchasing products from KOQIX, you agree to these Terms of Service.
1. GENERAL
KOQIX operates this online store to provide practical kitchen and home essentials to customers in the United States.
2. PRODUCTS AND INFORMATION
We make reasonable efforts to provide accurate product descriptions, images, prices, and availability. Product appearance, color, packaging, or minor details may vary where applicable.
3. PRICING
Prices are displayed in U.S. dollars unless otherwise stated. Prices and product availability may change without notice.
4. ORDERS
Customers are responsible for providing accurate and complete information when placing an order.
We reserve the right to refuse or cancel an order when reasonably necessary, including for suspected fraud, pricing errors, product availability issues, or other legitimate business reasons.
5. PAYMENT
Payments are processed through third-party payment providers. Payment must be successfully authorized before an order can be processed.
6. SHIPPING
KOQIX currently ships to customers within the United States.
We offer FREE STANDARD SHIPPING on all U.S. orders with no minimum order requirement.
For complete shipping information, please review our Shipping Policy.
7. RETURNS AND REFUNDS
Returns may be requested within 30 days of delivery, subject to the conditions in our Refund & Return Policy.
8. CANCELLATIONS
Cancellation requests should be submitted as soon as possible and before an order is processed. Once an order has been processed or shipped, cancellation may no longer be possible.
9. INTELLECTUAL PROPERTY
The content of this website, including text, logos, graphics, and other materials, may be owned by or licensed to KOQIX and may not be used without appropriate authorization.
10. PROHIBITED USE
You agree not to use this website for unlawful purposes or in a way that may interfere with the website or other customers' use of the service.
11. THIRD-PARTY SERVICES
Our website may use third-party services for payment processing, shipping, analytics, and other business operations. These services may have their own terms and policies.
12. CHANGES TO THESE TERMS
KOQIX may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.
CONTACT US
KOQIX
7 Armory Pl
Irvine, CA 92602
United States
Email: support@koqix.com
Phone: +1 (714) 716-5092
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time