Shipping policy
SHIPPING POLICY
Effective Date: September 10, 2026
SHIPPING DESTINATION
KOQIX currently ships orders to customers within the United States.
We do not currently ship outside the United States. Certain locations, territories, PO Boxes, APO/FPO addresses, or remote areas may be subject to carrier restrictions.
FREE SHIPPING
We offer FREE STANDARD SHIPPING on all U.S. orders.
There is no minimum order requirement.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders may take longer to process during holidays, promotions, or periods of high order volume.
ESTIMATED DELIVERY TIME
Standard delivery is generally estimated at 3–7 business days after the order has shipped.
The total estimated delivery time is generally 4–10 business days, including processing and transit time.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, incorrect address information, or other circumstances beyond our reasonable control.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided at checkout after the order has shipped.
If your tracking information has not updated for several business days, please contact us at support@koqix.com with your order number.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error after placing an order, contact us as soon as possible at support@koqix.com. We will make reasonable efforts to update the address before the order is processed or shipped.
Once an order has shipped, we may be unable to change the shipping address or redirect the package.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package appears to be lost, damaged, or significantly delayed, please contact us at support@koqix.com with your order number and tracking information.
For damaged deliveries, please keep the product and packaging and provide photographs when requested so we can review the issue.
BUSINESS INFORMATION
KOQIX
7 Armory Pl
Irvine, CA 92602
United States
CONTACT US
Email: support@koqix.com
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We aim to respond to customer inquiries within 1–2 business days.
For returns and refunds, please review our Refund & Return Policy.