Refund policy
REFUND & RETURN POLICY
Effective Date: September 10, 2026
At KOQIX, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.
30-DAY RETURNS
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, parts, and documentation where applicable.
Items that are used, damaged, altered, incomplete, or returned without required accessories may be rejected or may receive a reduced refund where permitted by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the item; and
- Photos of the packaging and shipping label where applicable.
Please keep the item, packaging, and shipping materials until we complete our review.
If the issue was caused by a product defect, shipping damage, or an error by KOQIX, we will review the matter and provide an appropriate resolution. This may include a replacement, refund, or return instructions.
HOW TO REQUEST A RETURN
Please contact us before sending any item back.
Email: support@koqix.com
Please include your order number, the reason for your return request, and photographs where applicable.
If your return is approved, we will provide the return address and shipping instructions by email. Please do not send an item back without receiving return instructions from KOQIX.
After receiving return instructions, the item should be shipped within the timeframe stated in those instructions.
RETURN SHIPPING COSTS
For returns due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect or KOQIX error, the customer is responsible for the return shipping cost unless otherwise required by applicable law.
If an item is damaged, defective, or incorrect because of an error by KOQIX, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
REFUNDS
Once your returned item is delivered to us, we will inspect it and notify you whether your refund has been approved or rejected.
If your refund is approved, it will be issued to the original payment method. Approved refunds are generally processed within 10 business days after the returned item has been received and approved.
Your bank or payment provider may require additional time to process and post the refund.
Any refund will be subject to the eligibility requirements described in this policy. If an item does not meet the return requirements, the return may be rejected.
ORIGINAL SHIPPING COSTS
Standard U.S. shipping is FREE for all U.S. orders.
Any expedited or non-standard shipping charge, if applicable, may be non-refundable unless otherwise required by applicable law.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to hygiene, safety, legal, or other applicable restrictions.
If a product is non-returnable, the applicable restriction will be clearly stated on the product page or communicated before purchase.
Products may also be ineligible for return if they have been used, damaged through misuse, altered, or returned without required parts or accessories.
ORDER CANCELLATIONS
Cancellation requests must be submitted as soon as possible after placing an order and before the order is processed.
Once an order has been processed or shipped, cancellation may no longer be possible. If the order has already shipped, the request may be handled under this Return Policy.
BUSINESS INFORMATION
KOQIX
7 Armory Pl
Irvine, CA 92602
United States
CONTACT US
Email: support@koqix.com
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We aim to respond to customer inquiries within 1–2 business days.
For shipping information, please review our Shipping Policy.