Privacy policy
PRIVACY POLICY
Effective Date: September 10, 2026
At KOQIX, we respect your privacy and are committed to protecting the information you provide when using our website.
INFORMATION WE COLLECT
When you place an order, contact us, or use our website, we may collect information such as your name, email address, shipping and billing information, phone number, order details, and information you provide through our contact forms.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfill orders;
- Provide customer support;
- Send order and shipping updates;
- Process returns and refunds;
- Improve our website and services;
- Help prevent fraud or unauthorized activity; and
- Send marketing communications where permitted and where you have provided appropriate consent.
PAYMENT INFORMATION
Payments are processed through third-party payment providers. KOQIX does not directly store complete payment card information.
THIRD-PARTY SERVICES
We may use third-party services for payment processing, shipping, analytics, marketing, and other website functions. These providers may collect or process information according to their own privacy policies.
COOKIES
Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve your shopping experience.
YOUR INFORMATION
You may contact us to ask questions about the personal information we hold about you or to request assistance regarding your information, subject to applicable law.
CONTACT US
KOQIX
7 Armory Pl
Irvine, CA 92602
United States
Email: support@koqix.com
Phone: +1 (714) 716-5092
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.